Reporting Automation

At 2B Connected, through our reporting automation services, we automate the process of structuring this data into an insightful, actionable format, so you can make more informed business decisions.

Your phone-based agents gather a substantial amount of data, that when processed correctly, offer valuable insights to inform your decision making. Whether that be the number of dials, talk time for the day, operational statistics, average handling time etc, automated reports of these KPI’s can offer you insights into how to increase your service level.

Our New Zealand based team are reporting experts, and the 24/7 services we offer allow for fast data-processing and timely reports. No matter the size of your business, our team allow for a flexible service, where you can scale your demand up and down based on your requirements.

If you want to know more about how reporting automation could value your contact centre, or you’d like to get in contact with a member of the 2B Connected team, you can reach out to us below.