Customer Service / Support

Streamline Your Business with Professional Outsourcing Solutions

Is your business looking to optimise operations, reduce costs, and enhance efficiency? Look no further than 2B Connected’s comprehensive outsourcing solutions. As New Zealand’s fastest-growing outsourced contact centre, we offer a range of services designed to help businesses of all sizes thrive in today’s competitive landscape.

Understanding Outsourcing

What is Outsourcing?

Outsourcing is the strategic decision to delegate specific business functions or processes to external experts or service providers. By entrusting specialised tasks to experienced professionals, you can focus on core competencies, drive growth, and gain a competitive edge. Outsourcing allows businesses to access cost-effective solutions, tap into specialised expertise, and improve overall productivity.

How 2B Connected Supports Your Outsourcing Needs

Partnering with 2B Connected for Seamless Outsourcing

At 2B Connected, we understand that every business has unique outsourcing requirements. Here’s how we work closely with you to provide tailored outsourcing solutions:

  1. Customised Approach: We take the time to understand your business goals, processes, and pain points. Our team then designs personalised outsourcing strategies that address your specific needs, ensuring a seamless transition and integration of outsourced functions.

  2. Comprehensive Service Portfolio: From inbound call handling and customer support to outbound sales and lead generation, our wide range of outsourcing services covers essential functions across industries. By leveraging our expertise, you can benefit from specialised solutions that drive operational efficiency and customer satisfaction.

  3. Technology-Driven Solutions: At 2B Connected, we harness the power of cutting-edge technology to optimise outsourcing outcomes. Our advanced systems, analytics, and automation tools enable us to deliver exceptional results while maintaining data security and compliance with industry regulations.

The Benefits of Outsourcing with 2B Connected

Why Choose 2B Connected for Outsourcing?

Partnering with 2B Connected for your outsourcing needs offers numerous advantages:

  1. Cost Savings: Outsourcing allows you to reduce overhead costs associated with hiring, training, and maintaining an in-house team. By leveraging our outsourced solutions, you can access skilled professionals and industry-leading technology at a fraction of the cost.
  2. Focus on Core Competencies: Outsourcing non-core functions frees up your resources and enables you to concentrate on strategic initiatives and core competencies. This results in improved productivity, enhanced innovation, and increased competitiveness in the market.
  3. Scalability and Flexibility: With 2B Connected’s outsourcing services, you have the flexibility to scale your operations up or down based on demand. Our agile solutions adapt to your business requirements, ensuring optimal performance and the ability to respond quickly to changing market dynamics.

BPO Services

Our team of New Zealand based agents have experience across help desk management, virtual reception, back-office support, BCP solutions, telemarketing/cold-calling, sales lead growth, lead nurturing, ...
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Virtual Receptionist

A 24/7 virtual receptionist managing calling and inbound enquiries, allows your team to focus on what they do best, while ensuring professional inbound call management. ...
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BCP Solutions

Our New Zealand based team specialise in actioning your tailored BCP (Business Continuity Plan), as well as guiding our clients on managing their existing backup ...
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Calling Overflow

Our combination of industry-leading, and custom software and processes, allows us to quickly integrate with your operations, and efficiently manage your call overflow When managing ...
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Customer Service Support

The best call for your customers. Every single time. You are good at what you do, but when it comes to customer service you are ...
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Unlock the Power of Outsourcing with 2B Connected

Don’t let operational complexities hold your business back. Partner with 2B Connected, New Zealand’s trusted outsourcing provider, and experience the benefits of streamlined operations, cost savings, and enhanced efficiency. Contact us today to explore how our Customised outsourcing solutions can help drive your business success.

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